Help & support
A little help. Back to the good stuff.
Clear answers about your membership, checkout, referrals and entertainment.
What is TV & Movie Solutions?
TV & Movie Solutions brings entertainment discovery, information and links together in one place, with member features for movies, TV, music and more. A membership does not automatically include subscriptions to every third-party streaming provider. Availability, sign-in requirements and any provider charges depend on the destination service.
What do the current plans cost?
The current offers are $29.99 monthly, $67 every three months and the $200 annual Saver plan, plus any applicable tax. Review the plan, renewal frequency and total shown at checkout before paying. These current offers do not include a free trial. A valid coupon or a specifically displayed promotion may change your total.
Where do I go after signing in?
Your member starting point is the user homepage. Use its eight feature links to explore the site. If you are asked to sign in again or your membership is missing, contact support with your account email—never send your password or full card number.
Can my billing address be different from my registration address?
Yes. Enter the billing address and ZIP or postal code held by your card issuer for the card you are using. This can be different from your registration or contact address. If address verification fails, check the billing fields and ask your card issuer which address is on file before trying again.
How do coupon codes work?
Open the coupon field at checkout, enter your code and apply it before placing the order. Confirm the discount in your order total. Codes may have an expiry date, plan restrictions or usage limits; an invalid code will not reduce the amount due.
Where can I see my invoice or payment history?
Keep the order confirmation from checkout and use your account’s orders or membership billing history. Orders and membership invoices may appear in separate histories depending on how you purchased. If you need help finding a receipt, contact support with the account email and order number.
How does the family-and-friends referral offer work?
The current offer is a $100 credit or bonus for each qualifying referral who signs up for the $200 plan. Three qualifying $200-plan referrals earn the three $100 rewards plus lifetime free service under the offer. Submit your sponsor details and up to ten referrals through Services or the referral section on your user homepage. Staff review the signups and rewards; submitting a name alone does not award a credit. Share only information your family or friends have agreed you may provide.
How do I play the featured song or leave a comment?
On the user homepage, find Artist On The Way and press Play. Music starts only when you choose it. The artist comment form saves your message for review; it is not an instantly published public comment. Your email is optional. Do not include payment details or other sensitive information.
Which devices can I use?
Use a current browser on your phone, tablet or computer. Playback, casting and third-party features depend on your device, browser and the provider you open. A stable internet connection is required; not every feature is available on every TV or game console.
How do I cancel or ask about a refund?
Contact support@tvandmoviesolutions.com for cancellation or refund help. Cancel before your next renewal to avoid the next periodic charge. See the cancellation and refund policy for the existing terms on gift subscriptions, plan changes and billing. A refund request is reviewed under that policy; it is not an automatic refund.
Still need a hand?
Visit Contact us or email support@tvandmoviesolutions.com. Include the page you were using, what happened and an order number if relevant. Please leave out passwords, security codes and full card numbers.
Find something that needs attention? Contact the TV & Movie Solutions team.